Delivery and returns
Delivery
When you place an order with Stitch Club it will be carefully prepared for you. We use checklists for each kit to ensure that nothing is missed. Although most of our kits are aimed at children, please don't leave them alone to rummage excitedly through their new sewing kit! An adult should always take responsibility to check that everything is present in the box (you'll find a 'whats included' list inside, or on the back of each instruction guide). Kits are wrapped in tissue, or paper-shred so please check you've located everything before disposing of the packaging.
Kits include pointy things like pins and needles so please teach your children how to keep these safe, and always supervise them. If the kit you have chosen includes toy eyes, please don't let children fiddle and pop the backing sections on - once they are attached they are designed not to come off!
Here's what to expect from your shipping option:
UK Delivery
Standard delivery is a flat rate of £1.95. We use Royal Mail second class and from the time of despatch you can expect your items to arrive within around three days.
If you're in a hurry you can pay an additional £1 to upgrade to first class. Royal Mail aim to deliver first class post the following day but this is not a guarantee and please remember that it may take us a couple of days to despatch your package.
For larger orders which exceed Royal Mail's small package restrictions, we will use a courier such as Hermes.
Europe
Orders to European destinations will be sent via courier, for example, DPD. You can expect delivery within 5 working days, but hopefully sooner. Our basic European postage is £12.
USA & Canada
Orders will be sent by Royal Mail, tracked, and will require a signature on delivery. The cost is £15. Royal Mail aim to deliver within 7 working days of despatch.
Important note: Orders of more than two sewing kits become too bulky to ship in a cost effective way. Please email us before placing any order larger than 2 kits so we can look into the cost of this. Unfortunately you may find this prohibitively expensive.
Australia & New Zealand
Orders will be sent by Royal Mail, tracked, and will require a signature on delivery. The cost is £16. Royal Mail aim to deliver within 7 working days of despatch.
Important note: Orders of more than two sewing kits become too bulky to ship in a cost effective way. Please email us before placing any order larger than 2 kits so we can look into the cost of this. Unfortunately you may find this prohibitively expensive.
Rest of World
Orders will be sent by Royal Mail, tracked, and will require a signature on delivery. The cost is £20. Royal Mail aim to deliver within 7 working days of despatch.
Important note: Orders of more than two sewing kits become too bulky to ship in a cost effective way. Please email us before placing any order larger than 2 kits so we can look into the cost of this. Unfortunately you may find this prohibitively expensive.
Returns
At Stitch Club we have worked incredibly hard, and with great passion, to deliver products which you will love and enjoy. We endeavour to include as much detail and description as possible in our product listings to help you choose well. For this reason we hope that you won't have cause to return anything!
However, in the event that you are unhappy, or find fault with the items you receive, please contact us by email in the first instance to let us know the problem. If we are unable to resolve this with advice then we will authorise the return of the product/s to us for a refund. We cannot refund postage on the original order.
We recommend that you use recorded delivery or obtain proof of postage for your returned items as we cannot be responsible for items lost in transit. We cannot issue a refund until we have received the returned items.
Please ensure that your items are returned in a resalable condition, and that all products are unused and with the original packaging intact. Used goods cannot be refunded and these will be returned to you at your own cost.